Refund Policy
Our refund and returns policy lasts 03 days. If 03 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Veterinary and Salt Items can’t be return after tearing level.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 03 days after delivery
- Contact to our Hotline number.
- Give us product Code and Date of Delivery.
- Give us mail about why you want to return product.
- Our Customer Service officer will call you for farther details and process.
- If your product is damaged, defective, incorrect or incomplete at the time of delivery, please mail or call our hotline numbers. Return request must be within 3 days from the date of delivery.
- Give us product Code and Date of Delivery.
- Product return all cost will be bear by customer.
- If product deliver by courier then any harm from courier service , trade Global will not be responsible .
Valid reasons to return an item
- Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
- Delivered product is incomplete (i.e. has missing items and/or accessories)
- Delivered product is incorrect (i.e. wrong product/size/color, fake item, or expired)
- Delivered product is does not match product description or picture.
- Delivered product does not fit.
Conditions for Returns
- The product must be unused, unworn, unwashed and without any flaws.
- The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.
- The product must be returned in the original and undamaged manufacturer’s packaging/box. If the product was delivered in TGL packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer’s packaging / box.
NOTE: It is important to indicate the Order Number on your return package to avoid any inconvenience/delay in your return process.
If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.
Issuance of Refunds
1. The processing time of your refund depends on the type of refund and the payment method you used.
2. The refund period / process starts when dairyman has processed.
3. The refund amount covers the item price and shipping fee.
Refund Types
dairyman will process your refund according to the following refund types
1. Refund from returns – Refund is processed once your item is returned to the warehouse and QC is completed (successful). To learn how to return an item, read our Return Policy.
2. Refunds from cancelled orders – Refund is automatically triggered once cancelation is successfully processed.
3. Refunds from failed deliveries – Refund process starts when the item has reached the seller. Please take note that this may take more time depending on the area of your shipping address. Screen reader support enabled.